Voiceflow Restaurant Chatbot

Overview
An AI-powered digital assistant designed to enhance customer experience and simplify restaurant operations. This AI chatbot automation enables customers to book reservations, receive personalized menu recommendations, and access important restaurant information without requiring staff intervention.

Use Cases

For Customers:

• Book tables through a conversational interface.
• Receive personalized dish recommendations based on preferences.
• Get immediate answers about hours, location, and busy periods.
• Browse the menu and get dish descriptions.

For Restaurant Owners:

• Reduce support traffic for routine inquiries.
• Provide booking services even when closed.
• Gather insights on customer preferences.

Core Functionalities

Reservation Management:

• Check real-time availability.
• Book reservations.

Menu Recommendations:

• Ask questions to understand customer preferences.
• Provide personalized dish suggestions.

FAQ Handling:

• Provide information on operating hours, location, and parking availability.
• Answer questions about large party accommodations.
• Explain cancellation policies.

Integrations

• Seamless booking integration with cal.com.

Technical Setup

1. Add an API Key from cal.com for integration.
2. Set the timezone to align with the restaurant’s location.
3. Add FAQ questions to the knowledge base for the FAQ handler.
4. Upload the restaurant menu to the knowledge base for personalized recommendations.